FMS · Customers and service
When the equipment ships, the service begins
FMS connects repair requests, dispatch, on-site visits, spare parts and settlement in one flow. How fast a request was answered, whether the engineer arrived and whether the problem was fixed — all measured against SLAs.
- Dispatch and shift planning
- SLA monitoring
- Spare parts and settlement
Core capabilities
Six capabilities that cover the essentials
Requests and work orders
Customers report issues via the portal or by phone; work orders follow a defined flow, with checklists for on-site work.
Dispatch and engineers
Dispatch by skill, territory and shift, with team, roster and calendar management.
Installed base and warranty
Records of every unit sold, with warranty and entitlements, so warranty status is one lookup away.
Contracts and SLAs
Service contracts and SLA templates with monitoring and automatic escalation; preventive maintenance plans generate work orders on schedule.
Spare parts
Spare part stock, issues, loans, transfers, returns and counts, including engineers' van stock.
Charging and settlement
Service quotes, work order charges, invoicing and collection, plus reconciliation and settlement with service partners.
How it works
Intake → Settlement, in one continuous flow
- 01
Intake
Register the request and check warranty and entitlements.
- 02
Dispatch
Match an engineer and schedule the visit.
- 03
On site
Work to the checklist, issue spare parts and have the customer sign off.
- 04
Settlement
Settle charges, survey satisfaction and archive the knowledge.
Results
What changes after go-live
Measurable response
SLAs make commitments measurable and accountable.
Higher first-time fix
The right engineer arrives with the right parts.
Service as revenue
Contracts, charges and settlement are managed properly.
Reusable experience
Fault codes and a knowledge base help new engineers solve problems fast.
Built on Aiiiss ONE
Use it on its own, expand when you are ready
- Shares customers, suppliers, materials and other master data with every other product
- Workflow, reporting, printing and permissions come from the platform
- Buy it on its own and turn on other products whenever you need them
Works with
Use it with these products — no interfaces to build
FAQ
Common questions about FMS
What is Field Service Management (FMS)?
Aiiiss FMS manages field service end to end: service requests and work orders, engineer dispatch and shifts, service contracts and warranties, SLA monitoring, preventive maintenance, spare parts, and quoting, charging and partner settlement.
Can FMS be purchased on its own?
Yes. Field Service Management (FMS) can be purchased and used on its own. It shares master data such as customers, materials and equipment with the other Aiiiss ONE products, so you can add more products later without a new implementation.
Can FMS connect to our existing ERP and other systems?
Yes. Aiiiss provides standard APIs and ready-made connectors for ERP systems such as Kingdee, Yonyou and Digiwin, and can integrate with existing systems over HTTP, MQTT and other protocols.
Next step
See how Field Service Management (FMS) would work in your plant
Tell us about your industry and current setup, and we will tailor the demo to your situation.