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IMPLEMENTATION & SERVICES

You get more than software

Go-live is just the beginning. Our team brings industry experience, a proven implementation method and project management, with one goal: your team runs the system confidently on its own when the project ends.

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01

Implementation

We work closely with your team in clear phases, each with defined responsibilities and deliverables.

  • Seven phasesKick-off, requirements, design, development and testing, on-site rollout and integration, pilot run, acceptance
  • Clear responsibilitiesEach phase spells out what each side owns — while working as one team
  • Defined deliverablesEvery phase ends with documents and results to review and sign off
  • Business goals firstImplementation is organized around the business problems you need to solve
02

Training

We stay with your team until everyone is comfortable with the system.

  • Built-in guidanceScreens guide users step by step, so frontline staff need little IT background
  • Role-based sessionsProfessional trainers cover every function, with separate sessions for each role
  • Training materialsSlides, practice data and videos make it easy to review and onboard new staff
03

Custom development

Beyond the standard product, we adapt to your business.

  • Configuration firstConfiguration covers most scenarios in the standard product
  • ExtensionsPlug-ins, integrations, custom modules and screens — kept separate from the product code
  • Upgrade-safeCustomizations are built as extensions and are carried over when the product is upgraded
  • Fit the businessThe system adapts to your business — not the other way round
04

Operations

Simple, efficient operations that take the load off your IT team.

  • Operations manualClear and practical documentation for running the system
  • Visual toolsSimple monitoring tools show system health at a glance
  • Early warningsAlerts reach IT before a problem becomes an outage
05

Upgrades

The platform keeps improving, and so does your system.

  • Bug fixesPatches for product defects are free of charge
  • Release updatesWe let you know as soon as new features and products become available
  • New requirementsNew requirements are scoped together with you, including cost and risk, before any upgrade
06

Technical support

24/7 support to keep your business systems running.

  • Remote supportOpen a ticket for everyday issues; we analyze logs and apply patches remotely
  • On-site responseWe come on site for serious incidents to keep production running
  • Resident engineersEngineers can be stationed on site under contract

Next step

Let's talk about how to roll out your project

Tell us where you are today and where you want to be, and we will recommend a scope and timeline.

Request a demo → Contact us